FAQ
Frequently Asked
Questions
Simple answers about how Tool Leaks works, how to get 30% off, and when your order ships.
01Getting Started05 Questions
What is Tool Leaks?
Tool Leaks is an online tool store built for mechanics, technicians, shop owners, fleet crews, builders, and serious tool buyers. Create a free account, sign in, and you get 30% off eligible tools at checkout. No membership. No monthly fee.
Do I need a membership?
No. There is no membership and no monthly fee. All you need is a free Tool Leaks account. Create yours here.
How do I get 30% off?
Create a free account and sign in before you check out. The 30% comes off eligible tools automatically at checkout. There is no code to enter.
Is the account really free?
Yes. Creating an account costs nothing, and there is no commitment. You only pay for the tools you order.
I was a paying member. What changed?
We removed the membership, so there are no more dues. Sign in with the same email you used before and you still get 30% off eligible tools at checkout.
02Savings & Pricing05 Questions
What do I see if I am not signed in?
Guests see list price. The 30% only shows at checkout once you are signed in to your account.
How does the 30% discount work?
When you are signed in, 30% comes off the list price of eligible tools at checkout. It is a straight discount. No points, no store credit, nothing to redeem later.
Is every product 30% off?
Most are. A small number of items are excluded because the brand sets a minimum selling price. If a product is excluded, it is noted on the product page.
Why are some products cheaper on Amazon or eBay?
Some sellers run short promotions or sell open-box, gray-market, or older versions. Tool Leaks sells factory-new, authorized product. Compare the final price after your 30% comes off at checkout.
Does Tool Leaks inflate list prices to make the discount look bigger?
No. List price is the brand’s published price. Your 30% comes off that number.
03Shipping & Delivery06 Questions
How much is shipping?
Flat-rate shipping is $12.99 per order to the lower 48, whether you buy one tool or ten. Oversized and freight items such as tool storage are the exception.
How long does delivery take?
Every order ships within 14 days or sooner. Many go out faster. Add normal carrier transit time from there to your door.
Why 14 days and not 2?
Some tools ship straight from the brand, and that can take a little longer. 14 days is our outside promise so you always know what to expect. Most orders ship well before that.
Will I receive tracking?
Yes. You get an email with a tracking number as soon as your order ships.
What if only part of my order arrives?
Some orders ship in more than one box, and each box gets its own tracking. If something is still missing after all boxes arrive, contact support and we will make it right.
Where does Tool Leaks ship?
We currently ship within the lower 48 US states.
04Products, Warranty & Returns05 Questions
Are Tool Leaks products new and authentic?
Yes. Everything we sell is factory-new and comes from the brand or an authorized distributor. No knockoffs, no gray market.
Do Tool Leaks products have a warranty?
Yes. Every tool carries the brand’s standard manufacturer warranty.
Who do I contact for a warranty issue?
Contact Tool Leaks support first. We will point you to the right place with the brand and help you get it handled.
What is the return policy?
Returns need authorization first, within 30 days of delivery, unused and in the original box. Contact support before sending anything back and see our refund policy for the full details.
What if my order arrives damaged, incorrect, or missing something?
Contact support right away with your order number and a photo of what you received. We will make it right.
05Account & Orders05 Questions
Do I need to sign in before shopping?
You can browse signed out, but sign in before you check out so the 30% applies to your order.
I signed in, but I do not see 30% off. What should I do?
The discount shows at checkout, not on the product page. If it is still missing at checkout, make sure you are signed in with the email on your account. If it still does not show, contact support.
Can I change or cancel an order after checkout?
Contact support as soon as possible and we will do our best. Once an order has shipped, it cannot be changed.
Can my whole shop use Tool Leaks?
Yes. Everyone in the shop can create their own free account. There is no limit and no cost.
How do I contact Tool Leaks support?
Use the Contact Us page and we will get back to you quickly.
06Brands & Availability03 Questions
Can I order products from multiple brands in one order?
Yes. Mix any brands you like in one cart. Shipping is still a flat $12.99.
What brands does Tool Leaks carry?
Astro Pneumatic, ATEQ, Channellock, Gator Magnets, Grey Pneumatic, Knipex, KnKut, Ko-ken, Maxxeon, Mayhew, NiteCore, SK, Sonic, Teslong, Titan, TOPDON, Vessel, VIM, and more. We add brands regularly.
Can I request a brand or tool that is not listed?
Yes. Send us a request. If we can get it, we will add it.
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No membership. No monthly fee. Create a free account, sign in, and get 30% off eligible tools at checkout, plus $12.99 flat-rate shipping. Every order ships within 14 days or sooner.
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